Kitchen display & customer screen
Run the kitchen board: what appears, how tickets age, what Mark ready does, station routing, and the customer-facing order screen.
Open the board
POS → Kitchen Display, or the branch page
Click Kitchen Display at the top of the POS, or from the branch page.
It opens in its own tab, which is what you want on a dedicated kitchen screen.
Leave the tab open on the kitchen monitor.
The board refreshes itself every few seconds and reloads when the tab regains focus. The Live dot pulses while it is fetching, and Refresh forces an immediate update.
The kitchen finishes the food; the till finishes the sale. Mark ready never closes an order or takes money.
Read this diagram as text
- Order placed at the POS → Auto-accept kitchen tickets on?
- Auto-accept kitchen tickets on? → Waits for manual acceptance (off)
- Waits for manual acceptance → Ticket appears on the board (accepted)
- Auto-accept kitchen tickets on? → Ticket appears on the board (on)
- Ticket appears on the board → Open more than 10 minutes?
- Open more than 10 minutes? → Ticket turns red (yes)
- Open more than 10 minutes? → Kitchen and bar work their station lines (no)
- Ticket turns red → Kitchen and bar work their station lines
- Kitchen and bar work their station lines → Mark ready
- Mark ready → Front of house serves it
- Front of house serves it → Till takes payment and completes the order
One screen per station
Open the same board on a second screen for the bar. Each ticket line carries its station badge, so staff can pick out their own work at a glance.
Reading a ticket
- The header shows the order number and the customer — or Walk-in when nobody was captured.
- Each line shows the quantity, the item, and a station badge when the item is assigned to the kitchen or the bar.
- Item notes appear under the line; the order's own note sits at the foot of the ticket.
- The clock in the corner shows how long the ticket has been open.
- After ten minutes the ticket outline and its timer turn red so nothing gets lost in a rush.
Tickets appear while the order is live for the kitchen — pending, processing, sent to kitchen or preparing. The count of active tickets sits beside the board title.
Mark ready
When the food is up, click Mark ready on the ticket.
The order moves to Ready and leaves the board.
Front of house can see it is ready to be served.
Ready is not the same as completed
The kitchen finishes the food; the till finishes the sale. Marking ready never closes an order or takes payment — an order can only be marked paid or completed once the money has been recorded.
Advancing tickets needs the Kitchen permission, which chefs and waiters hold by default. Kitchen staff never see money figures on this screen.
Auto-accept
Dashboard → Settings → Point of sale
Auto-accept kitchen tickets decides whether an order hits the board the moment it is placed, or waits for someone to accept it. Leave it on for a busy kitchen that wants tickets immediately; turn it off if a supervisor should screen orders first.
The customer-facing screen
A branch also has a customer display — a second screen showing live order activity for the people waiting. Point a spare monitor at it in a collection area so customers can see their order progress without asking. It reconnects on its own if the network hiccups.
Three screens read the same orders. Only the POS moves money; the other two are read-only views.
Read this diagram as text
- Live orders for the branch → POS
- Live orders for the branch → Kitchen display
- Live orders for the branch → Customer screen
- POS → Staff only
- Kitchen display → Needs the Kitchen permission
- Customer screen → No prices, no customer contact details
Both screens are read-only for customers
The kitchen board and the customer display show order progress only. Neither takes payment or exposes customer contact details.